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Information that is exchanged online to assist a reservation, process payment and provide a refund is securely encrypted i.e. Secure Socket Layer Certification - "https". Look for a browser "yellow padlock icon". Do not exchange personal information and Credit Card details if the icon is not being displayed.

Select a "Username and Password that is easily remembered." For privacy assurance SWIT Guide :-

• Does not exchange Credit Card information over the phone.
• Cannot retrieve and supply the Username and Password.
• Does not record nor store Credit Card data.
• Merchant Bank service provider meets the Payment Card Industry Data Security Standard (PCI DSS).
• Credit Card data is transmitted via software code provided by a PCI DSS compliant Gateway Provider.
• Booking details volunteered by a Customer are not passed on to any third party.
• Disclaimer Forms, Rental Agreements and Receipts are retained for five (5) years for Government auditing purposes.

When a Reseller is using the SWIT Guide website for an online booking, visually confirm the "browser security icon" is being displayed. Keep eye contact with Credit Card(s) and do not allow information to be recorded in writing without consent.

Random Credit Card signature, personal identification and address verification requests can apply at destination departure time. In the event of knowingly and/or aiding fraudulent Credit Card transaction(s), SWIT Guide will assist the internet payment facilitators and authorities.